前臺接待

職位描述

Major Responsibility 主要工作職責(zé)
? Daily check in, check-out, reservation and reception work.
處理日常的入住、退房、預(yù)定及接待工作。
? Ensure correct handling of billing and administrative work, including the review and report archiving.
確保正確處理開票和行政工作，包括審查和歸檔工作報(bào)告。
? Reflect good professional image of companies and individuals in daily work and keep a good
communication and coordination with partner of property.
在日常工作及對客服務(wù)中體現(xiàn)良好的公司和個(gè)人專業(yè)形象，保持與物業(yè)合作方的良好溝通和協(xié)調(diào)。
? Proper and timely handing of customer requirements, inquiries and complaints. If necessary,
promptly report to their superiors.
妥善和及時(shí)處理客戶的要求、詢問和投訴。如有需要，及時(shí)向上級匯報(bào)。
? Ensure compliance with related policies, procedures and standards of Ascott.
確保并遵守雅詩閣相關(guān)的政策、程序和標(biāo)準(zhǔn)。
? Liaise with the department team to achieve daily tasks.
積極與團(tuán)隊(duì)配合完成日常工作。
? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集團(tuán)的環(huán)境健康安全方針政策，日常工作中注意節(jié)能和安全操作。
? Any other tasks

工作環(huán)境